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Email Reply Management System>
FirstResponse
is designed to increase productivity by reducing the time
spent in responding to common email queries that many businesses
receive repeatedly. Rather than typing the same response over
and over, FirstResponse allows you to grab a template reply
that you have previously saved and paste it into your email.
You can then modify that reply as needed, saving a tremendous
amount of time. By using FirstResponse, a business can not
only save time and money, but ensure that the correct, consistent
response is sent.
-
Save
you and your staff time when replying to common email
queries.
-
By
using previously created responses, ensures you are sending
a consistent message.
-
By
not having to type a quick reply, you can send a nicely
formatted email with additional information that can increase
revenues.
-
By
freeing up employee time, they are free to work on other
revenue generating tasks.
-
FirstResponse
pays for itself by reducing waste when replying to repetitive
emails.
Benefits |
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We've
all heard the quotes. We know we need to save time and
we do everything we can to streamline our operations so
that we don't waste it. FirstResponse is designed to save
you time. Email is a wonderful thing and has been shown
to be more efficient than using a phone, but typing can
be slow and time consuming, especially when you need to
remember web and email addresses.
Save
Time. FirstResponse is designed to save you
time. By creating template based responses to your most
common email queries, you no longer need to type these
responses over and over. Create it once, save it in
the system and never have to type it again.
View
Screen Shot
Prevent
Mistakes . Time really is money but errors
can also be costly. By not relying on memory and using
FirstResponse, you know you are sending out the same
information, every time.
Make
money. If time is money then obviously saving
time makes you money. But what about something more
tangible? When you get an email, you try to answer
it as quickly as possible. This means you answer the
question, but don't offer anything more. By using
FirstResponse, you no longer need to save time typing,
it is already saved for you so you can set up your
response to include other information such as other
products or upsells you offer. If the customer doesn't
know what you offer, they'll never buy from you. With
FirstResponse you can make sure you are not only answering
their question, but informing them of everything you
have to offer that their email implies they may be
interested in.
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Features |
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FirstResponse
is designed to be quick to learn and easy to use. After
all, it is designed to save you time! FirstResponse
uses a folder system to organize your responses that
is much like the system Outlook or Explorer uses. The
editor is simple to use and has many of the same features
you have come to expect in your email editor. And once
you have your replies in the system, you can search
for them instantly based upon the contents of the reply!
Organize
Your Responses
The folder view on the left of the screen allows you
to organize your responses into Libraries and Groups.
You can have any number of Libraries, Groups and Responses
so you can keep everything organized in a logical manner.
View
Screen Shot
Quickly
Create Your Responses
The FirstResponse editor uses what is called Rich Text.
This is an industry standard that allows most basic
formatting such as:
• |
Different
Fonts and Font Sizes |
• |
Bold,
Italic and Underline fonts |
• |
Bullets
and numbering |
• |
Left,
Center, Right and Justify text. |
You
type your response much like you would in any other email
program and then save it for future use.
View
Screen Shot
Insert
Hyperlinks and Emails
One of the great things about having a website is you
can offer a tremendous amount of information to your customers.
But if they don't bother to look and just send an email,
it almost defeats the purpose of the website. Not any
more. Since you will no longer need to remember the URLs
or type them over and over, you can include them in your
saved responses thus pointing the customer to the specific
page on your website. And when there, they may just find
out even more about what you have to offer.
View Screen Shot
Email
Your Responses
When you receive an email, simply hit reply, pop over
to FirstResponse, highlight the reply you want to send,
click Copy to Clipboard and then go back to your email
program and paste it in. You can then do any modifications
you may need at this point. No more typing the same thing
over and over!.
View
Screen Shot
Print
Your Responses
Have a standard envelope insert or some other document
you would like to print but not have to search for?
Create it in FirstResponse and print it with the click
of a button.
Search
for a Response
Have a large list of responses? No problem, just click
the Search tab and start typing the word you want to search
for in your response. The list will be filtered with each
keystroke then you can quickly grab the one you want!
View
Screen Shot
Just
a few more of the key features:
• |
Duplicate
responses, saving even more time. |
• |
Rename
and move responses and groups and libraries as
needed. |
• |
Leave
FirstResponse open in the background and just
click the convenient icon in the system tray to
bring it to the foreground when needed. |
• |
Insert
email addresses, URLs and even "Click Here"
type links. |
• |
Store
an email subject line with each response so that
you can replace the subject line if desired or
when creating a new email, save the time typing
it. |
• |
Backup
your data file with ease, protecting your data
in the event of loss. |
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System
Requirements & FAQs |
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to Expand |
System
Requirements
Computer |
IBM
or Compatible Pentium class PC (Pentium II or higher
recommended) |
Operating
System |
Windows
7, Vista, XP, 2000 or Windows Server 2003, 2008 both
32 and 64 bit |
Memory |
64
MB of RAM (128 MB RAM recommended) |
Hard
Disk Space |
45
MB free disk space required |
Monitor |
1024
x 768 resolution or higher recommended (will work
in 800 x 600 mode) |
Printer
(optional) |
Required
to print reports but not to operate program. Any
printer supported by Windows |
Email
Software |
Rich
Text compatible Email program like Microsoft Outlook. |
FAQs
Please
click below to find answers to these common questions
about purchasing.
If
you have additional questions, please contact Customer
Service via email at sales@slateboard.com.
How
soon will I receive my software?
How long will it take to download?
Can I download again if I need to reinstall
my software?
I have additional questions about downloading...
How do I get help or technical support?
Do you have a money back guarantee?
How
soon will I receive my software?
If you order a CD-ROM, you can expect to receive it
within 5-10 business days. If you purchase via download,
the product is immediately available to you when the
download process is completed. Note that you can also
download when ordering a CD-ROM.
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How
long will it take to download?
Download times will differ depending on Internet connection
speed and other factors. Typically downloads via "high-speed"
connections take 1-3 minutes. Downloads via dial-up
are usually much slower and can take 20-40 minutes depending
upon the connection speed.
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Can
I download again if I need to reinstall my software?
Yes. Just visit our Downloads section, select Download
My Order and after installing use your registration number
for full access. If you have lost this number, please
email support@slateboard.com
with as much information as possible for us to identify
your order and we will send you your code.
<
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I
have additional questions about downloading...
For a detailed explanation on how to download, please
visit our How
to Download Software Over the Internet page.
<
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How
do I get help or technical support?
Most questions can be answered by reading the online help
available from the Help menu in your software. If your
answer cannot be found there, email support is free for
as long as you use your software. Send your question to
support@slateboard.com.
<
Back to FAQs
Do
you have a money back guarantee?
FirstResponse
is quick and easy to learn.
Our software is in use by thousands of individuals and
professionals across the United States and the world.
We've been in business for over 10 years and offer a
60 day money back guarantee on all of our software so
there is no risk to you! For more details on our money
back guarantee, click
here.
<
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Pricing |
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You
must purchase a license for every machine that FirstResponse
will be accessed from. Our pricing is scaled to give significant
discounts based upon the number of licenses you are purchasing.
We sell our licenses in single, 2, 3, 5 and 10 user packs.
If you need a number other than this, simply mix and match
the packages (e.g. if you need 14 licenses, purchase a
10, 3 and single pack).
Scaled
price list for FirstResponse |
#
of Users |
One-Time
Fee - no further cost
Price (US$) |
1
User |
$99.95 |
|
2
User Pack |
$179.95 |
|
3
User Pack |
$249.95 |
|
5
User Pack |
$399.95 |
|
10
User Pack |
$699.95 |
|
The
one-time prices are just that--one time. You will receive
your software and it will never expire.
If
you would like us to put together a custom quote, please
contact us at 800-858-1522 Monday to Friday between
9am and 5pm EST or send an email to sales@slateboard.com.
Note as well, orders over $500 can be done with a Purchase
Order.
Some
Facts About Us |
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Here to Expand |
• |
Stable
We've been in business since 1994 and have thousands
of satisfied clients around the world |
• |
Safe
We offer a 60-day unconditional money-back guarantee
so there is no risk to you |
• |
Satisfaction
Our software has an over 99% satisfaction rate based
upon number of refunds requested |
• |
Support
We offer 60 days of free phone support for new users
and unlimited free email support |
Try
the Fully Functional Demo Now! |
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to Expand |
Need
help making the buying decision? We offer fully functional
demos of all of our products. Simply use the link below
to try out FirstResponse before buying. Once installed,
use the Demo Now button for full access. If you are not
familiar with downloading software from the Internet,
click here for detailed
step-by-step instructions.
|
Click
Here to try FirstResponse Email Reply Management
System (8.2MB) |
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FirstResponse is quick and easy to learn.
Our software is in use by thousands of individuals and professionals
across the United States and the world. We've been in business
for over 10 years and offer a 60 day money back guarantee
on all of our software so there is no risk to you!
|