We are so confident in our software that we offer a 60-day money back guarantee. If you are not satisfied with your purchase, you can return it for a full refund of the purchase price (excluding any shipping and handling charges).

For all returns/refunds, simply send us your original product (if mailed) in its original condition using a traceable method of delivery (e.g. Registered Mail), your proof of purchase (original invoice or a clear photocopy). If you care to provide feedback on why you are returning it so that we can improve our products, it would be appreciated however is not necessary.

 


Send this information and the Slateboard Software product to:

Slateboard Software
Attention: Product Returns
104 Arista Court, Suite 201
Ottawa, ON K1T 3Z6

If you downloaded your order, simply send an email to sales@slateboard.com with the above information.

Your return will be processed and you can expect a refund within ten business days of the return.

Notes:

There are no refunds on Payment Coupon Paper as it cannot be resold, and printed User Guides as they are through a third-party and cannot be returned for resale.

There are no refunds on monthly subscriptions. If you cancel your monthly subscription, it will take effect the next billing period (you will not be billed again after you cancel). You may continue to use your software until the start of the next billing period. Annual subscription refunds will be pro-rated to the start of the next billing month, and any unused full months will be refunded.

When shipping a return, please make certain your method will not result in duties, as none should be due on a product return.


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