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I've
never downloaded software before. How do I do it?
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I
am getting an error message during installation. What
should I do?
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This
is almost always caused by the download having been unsuccessful
or incomplete. Check the file size of the EXE file you
downloaded and compare it to the file size expected on
the download page. If they are not the same then download
your file again. If you continue to receive an
error, please report the error to support@slateboard.com.
If you are the first to report a problem you will receive
a free copy of the software.
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What
versions of Windows do you support?
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The
current versions of all of our software support Windows 8 and 10. We no
longer support older versions of Windows.
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I've
installed the software, where is it?
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If
you cannot find the program after installing, click the
Start button, select All Programs, then look for the new
Slateboard Software folder. New programs are quite often
installed as the last option on your menu and not in alphabetic
order.
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I'm
having problems entering my registration number, what
should I do?
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Enter
the three part registration number in the three part Registration
field without the dashes, making sure that you enter numbers
where appropriate. Our codes use the format:
XXXX#-#####-######XXXX where X is a letter and # is a
number.
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I
haven't received my registration number yet but I need
to get started now, what can I do?
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Simply
use the Demo Now button for 10 days of full access. Please
note that your registration number is emailed immediately
after ordering. If you have not received it, please check
your spam filters and confirm that the email address you
entered when ordering was correct.
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I
just purchased and entered my registration number but
it is telling me I only have 30 days left to use it. What
gives?
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The
message you are seeing is indicating that you have 30
days left to the complementary access to the next higher
version of the software. This allows you to evaluate the
more expensive software for 30 days. After the 30 days
are up the free features will disappear and you will be
left with the product you ordered.
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I've
already downloaded the demo, do I need to download again
after ordering? |
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No,
however make certain that you have downloaded the latest
patch if you downloaded some time ago. |
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How
do I uninstall your software? |
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Use
the Control Panel's Add/Remove Programs feature to remove
any of our products or patches. |
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How
do I get a demo code? |
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You
don't need one. If you are being prompted to enter a demo
code then you are using an old version of our software.
Please visit our web site and download the latest copy.
Use the Demo Now button on the registration window for 10
days of full access. |
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