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I've
received my confirmation email, what now? |
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If
you've received your confirmation email, then your registration
number will have been emailed immediately. |
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I
ordered and never received a confirmation email. What happened? |
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You
probably entered your email address incorrectly when ordering
or you have a spam filter that has blocked the message. If
you have not found the email after checking your spam filters,
send us an email with your billing address and phone number,
as well as what product you ordered (and approximately when),
and we will match it with our records and complete your order. |
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I've
ordered, how do I get my software? |
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Simply
go to our downloads page
and download the product you ordered from there. Use the Demo
Now button for temporary access until your Registration Number
arrives. |
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I've
already downloaded the demo, do I need to download again after
ordering? |
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No,
however make certain that you have downloaded the latest patch
if you downloaded some time ago. Also, verify you have the
correct product and version installed if it has been some
time, as these are the most common registration problems we
encounter. |
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How
do I upgrade to a higher edition? |
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You
can upgrade to a higher edition for the price difference by
clicking here. Once you
have purchased your upgrade and received your new Registration
Number, run the program, select the Help menu, and then Upgrade
Your Copy. Enter the new Registration Number over the old
one. This will unlock the new features. |
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Do
you have a money back guarantee? |
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Yes
we do! We are so confident in our products that we offer a
60-day money back guarantee on our software. Click
here for details. |
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Why
am I getting security warnings from my browser if your site
is supposed to be secure? |
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Our
site is secure, however not until you begin to enter your
credit card information (your address information and what
you ordered for example do not need to be encrypted). |
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