Check the FAQ's using the links to the right to see if there
is an answer to your question.
Send us an email with the details. All support is free of charge
and done via email only. Contact us any
time at support@slateboard.com.
Try to include the following information:
Your
Name
Your Registration Number
The Name of the Product
The Version and Build of the Product (from the Help->About
menu item)
Your Operating System and if possible processor type/speed,
HD Free Space and Total Memory
Description of your problem including screen snaps if possible
(see below for instructions on screen snaps).
Simply
press the Print Screen (PrtScn) button on your keyboard, then run
Microsoft Paint from the Programs->Accessories folder. From the
Edit menu select Paste to paste the screen snap. Next save the file
to your hard drive and then email it as an attachment.
I've
received an error message, what should I do?
If
you have received an application error message, please click on
the Send to Slateboard Support button so that we have a record of
the error and can investigate. Next visit our download site and
make certain that you have the latest update installed. If the error
continues despite updating to the latest version, please send us
a follow up email with details on what you were doing when the error
occurred.
How
do I update my software?
Visit
our download site to get the latest patch for your software. Once
you have downloaded the update, you must run it from Windows Explorer
and follow the Installation Wizard.
